Terms of service
1. The service
Aiden Commerce provides software that analyses marketplace data, detects potential reimbursements, generates invoices and related documents, and prepares tax figures and reports. You authorise it to access your marketplace accounts through the marketplaces' own consent mechanisms and may revoke that access at any time.
2. Not tax, legal or accounting advice
Aiden prepares figures and documents from your data using published rules that change over time. It is software, not a tax adviser, accountant or law firm. Outputs — including VAT returns, GST/HST figures, sales-tax statements and nexus indications — are preparation aids that must be reviewed by a qualified professional before filing or reliance. You remain solely responsible for your tax filings, invoices and compliance.
3. Your responsibilities
- Keep your account credentials secure and your business information accurate (including establishment country and tax registrations, which drive how orders are classified).
- Use the service in compliance with marketplace policies and applicable law.
- Review any proposed action (such as claim filings or advertising changes) before approving it; approved actions are executed on your instruction.
4. Fees
Early-access pricing is agreed in writing. Recovery features may carry a success-based commission on amounts actually reimbursed, as agreed at signup.
5. Liability
To the maximum extent permitted by law, the service is provided "as is"; we exclude implied warranties, and our aggregate liability for any claim is limited to the fees you paid us in the twelve months preceding the claim. Nothing in these terms excludes liability that cannot lawfully be excluded.
6. Data
Our privacy policy describes how data is handled and forms part of these terms. On termination you may export your data; we delete it thereafter except where retention is legally required.
7. General
We may update these terms with notice; continued use after notice is acceptance. These terms are governed by the laws of England and Wales unless a signed agreement states otherwise.
Contact
aiden@softflair.co.uk · Soft Flair Ltd, registered in England and Wales Company No. 16027641, registered office: 128 City Road, London, EC1V 2NX, United Kingdom.